Terms and Conditions

Terms and Conditions

The following terms and conditions apply to the use of the Little Happy People website (www.littlehappypeople.co.uk). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Please note that the use of this website (as a guest, as a registered user, or for browsing) shows that you accept the following terms and conditions.

www.littlehappypeople.co.uk is the official webpage of Little Happy People Ltd., a business registered in England and Wales. The registered address is: 57 White Farm, Barry, CF62 9EU. Our company registration number is: 12763165. While this is our registered business address, our contact details are:

Address: 57 White Farm, Barry, CF62 9EU.

Email: hello@littlehappypeople,co.uk

Terms and Conditions:

1. Introduction

1.1 Our website is free for all to access, although certain areas may require registration. The contents of our website are for your general information and use only. These terms are subject to change at any time.

1.2 Since these terms are subject to change at any moment and your use of the website indicates agreement we encourage you to periodically review this information as it may change without notice.

2. Pricing

2.1 All our prices include VAT (where applicable) at the current rates as outlined by the UK Government. We reserve the right to show these prices without the inclusion of VAT but we will indicate this or show VAT before an order is placed.

2.2 Where your order incurs additional charges such as for personalisation services or delivery these charges will be clearly shown in our price or pricing structure documentation or at checkout before purchase.

3. Purchasing

3.1 By placing an order through our online ordering system and checkout, you have deemed yourself to be an ordering customer. Before any order is placed you should review the entire order by means of our checkout page: it is up to the customer (you) to confirm all the details and prices, any mistakes made by yourself while ordering will not be deemed our fault. The purchasing process mentioned above allows you to review your order and check for your own mistakes before payment. Once the order has been placed we will notify you by email with the order details and the order number. This indicates the order process has begun.

3.2 Once we have taken payment, we accept your order and will dispatch it in line with the shipping process agreed upon at checkout. Once the item is dispatched the purchase contract will enter into effect. This is not the case if your order has been cancelled by you, or if we refuse and cancel your order, which we reserve the right to do.

3.3 We do our best to process all orders but we reserve the right to cancel your order without notice if: 1) The goods are no longer available; 2) We cannot process your payment successfully; 3) If there has been a pricing error or product description on our part; 4) If you are deemed to have not met the criteria as set out in terms and conditions for a customer.

4. Returns Policy

4.1 All our goods come with a 30 day return policy, providing that the item is unused and returned in its original packaging complete. If we receive the item and it appears tampered with or already used, we reserve the right to refuse the return and thus refrain from offering a refund.

4.2 Customers are liable for all costs of return postage, unless the item is factory faulty, in which case we will provide reimbursement for any postage costs, once provided with receipt. Proof of fault will need to be supplied.

4.3 Once the goods have been received and deemed to meet our criteria for return as laid out above, we will refund the appropriate full refund or part refund as requested. The refund will be paid back to the original payment method.

4.4 Any product that has been customised for the customer cannot be returned unless factory faulty (this does not affect your statutory rights).

4.5 To return an item you must:

– (1) Notify us via email at returns@littlehappypeople.co.uk with “RETURN” somewhere in the subject, quoting your name, order number and reason for return.

4.6 Cancellation – if you wish to cancel an order, it must be before the item has been dispatched. To do this, please contact customer service via email at hello@littlehappypeople.co.uk, where will process your request before getting back in contact with you.

5. License and Content Use

5.1 You are permitted to use print and download content from our website for your personal use.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us. Any use of our website unless for personal use or any reproduction of the material for profit is strictly prohibited.

5.3 This website may not be reproduced or saved in any other website or included in any private electronic systems without our prior agreement, whether by email or in written form.

6. Customer-Provided Material

6.1 We will contact you out of courtesy to gain your permission to use material you submitted in our marketing, and we will stop using the content should you request that. Some content and images may be used automatically, such as in the case of reviews or posts on social media. Should you wish for such material to be removed, we will remove it where possible.

6.2 You are prohibited from posting, sending or using damaging, defamatory, pornographic, hateful or any other inappropriate material on any part of our site or on any of our social media. If you do this you will be banned from all further use of our site and the material will be deleted. If a crime has been committed we reserve the right to pass the offending material to the relevant law enforcement agencies as needed.

6.3 You may not use this website by means of hacking

6.4 Any other use not in line with our terms and conditions is prohibited.

7. Links to Other Websites and Third Party Material

7.1 Any links to third party material are solely provided as a courtesy to users of the website, any material referencing, tracking or any other activity carried out by third parties is not the responsibility of Little Happy People Ltd. All use of third party links are at the user’s own risk.

7.2 If you want to link to our website, you may do so as long as the link does not replicate the site or cause our customers or users to avoid using our site. The following conditions should also be observed:

– (1) you do not remove, change or distort our company logo

– (2) you do not frame this website in another web-page in any way

– (3) your website does not contain offensive material or breach any copyright or other applicable laws such as those relating to intellectual property

– (4) there is no direct statement or implication that we endorse products or views of any other individuals or companies

– (5) you do not use any of our trademarks without our permission

– (6) you do not use websites or means not controlled or owned by you to link to our site or material

– (7) you agree to fully indemnify us for any loss or damage we suffer as a result of your breach of any of our aforementioned terms and conditions

8. Customer registration

8.1 Customer registration is open to any new customer. By registering you agree to us holding your personal information as laid out in our privacy policy. This information will be held securely. Any account must be for a sole individual. Any password security is your own responsibility, and we are not held accountable for any breach of the account unless caused by our company. You also understand we may reserve the right to cancel and delete your account or transfer it along with the business at any moment.

9. Goods and Services

9.1 The description of our goods is as set out on our website, or any other form of advertisement. Any descriptions is for illustrative purposes and may vary slightly to the products received. This would only be in relation to size colour or material especially as some of our products contain natural substances such as flowers which are changeable by nature.

9.2 All goods on the website are subject to availability

10. Delivery

10.1 We will dispatch goods within 1-5 working days.

10.2 We will deliver the goods to the delivery location by the time or within the agreed period without undue delay.

10.3 Regardless of events beyond our control, if we do not deliver the goods on time, you can treat the contract at an end if any of the following criteria are met:

– (1) we have refused to deliver the goods

– (2) if delivery on time is essential considering all the relevant circumstances at the time the contract was made

– (3) you said to us before the contract was made that delivery on time was essential
– (4) after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period

10.4 If you treat the Contract at an end, we will promptly return all payments made under the contract.

10.5 If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the order for any goods or rejecting goods that have been delivered and, if you do this, we will without delay return all payments made under the contract. If the goods have been delivered, you must return them to us by post or in person.

10.6 If any goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit), for example a multipack, you cannot cancel or reject the order for one or more of the goods without also cancelling or rejecting the entire unit.

10.7 We may also deliver to addresses outside England, Wales, Scotland, Northern Ireland, the Isle of Man and the Channels Islands. If, however, we accept an order for delivery outside that area, you may need to pay import duties or other taxes, they are not covered by our company. Delivery times may also be affected.

10.8 You agree we may deliver the goods in instalments if we suffer a shortage of stock or for other genuine and fair reasons, subject to the above provisions and provided you are not liable for extra charges.

10.9 If you or your nominee fail, through no fault of ours, to take delivery of the goods at the delivery location, we may charge the reasonable costs of storing and redelivering the goods.

10.10 The goods will become your responsibility starting from the completion of delivery or customer collection. You must, if reasonably practicable, examine the goods before accepting them.

11. Liability

11.1 The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

11.2 If your use of our website causes you any cost, (outside of ordering) then you will bare all cost and we will hold no liability.

12. Governing Laws and Jurisdiction

12.1 The contract (including any non-contractual matters) is governed by the law of England and Wales.

12.2 Disputes can be submitted to the jurisdiction of the courts of England and Wales or the courts of Scotland or Northern Ireland should the customer live in the territories under their jurisdiction.

12.3 We try to avoid any dispute, the following is our complaints procedure:

– (1) Contact customer service with your complaint.

– (2) We will endeavour to remedy the situation with either a refund or replacement.

– (3) If, despite all we can reasonably do to solve a complaint, the customer wishes to escalate the issue, they will be provided with the managing directors’ contact details to further the complaint.