FAQ

Where are you located?

We’re from the Vale of Glamorgan in Wales, UK. You can find out more about who we are on our About Us page.

What payment methods do you accept?

We currently accept payment via PayPal or credit/debit card (Cirrus, Maestro, MasterCard and Visa).

Who are your suppliers?

Our suppliers are mainly from around the UK but we have some from other places too! We only source our products from ethical companies who play their part in ensuring fair trade, including good working conditions for manufacturers and workers. Lots of the products we sell are eco-friendly, with some made using recycled materials, and all are sustainable. If you’d like to know more about any of our suppliers or products, just get in touch through our Contact page.

How can I stay up to date with what you’re doing?

You can get regular updates on what we’re getting up to by following our Instagram and liking our Facebook page! You can also sign up for our newsletter for things like our blog highlights, and information about our sales and discounts.

How do I return or exchange a product?

To return or exchange a product, follow the information on our Returns page.

Do you charge for delivery?

Not for local deliveries in the Vale of Glamorgan but we do charge for delivery to the rest of the UK.  Our shipping costs range from £3.50 to maximum of £6.00 Find out more on our Deliveries page.

Do you offer discounts or sales?

Yes, we have regular sales throughout the website with discounts sent our via our newsletter and posted on our Facebook and Instagram.

How is COVID-19 affecting Little Happy People?

Being a new business, COVID has meant a few difficulties in setting up. Some of our suppliers have been affected however we’ve done our best to plan in advance so we can work around this so that it won’t affect our customers.
We are a small family-run businesses meaning that it’s easy for us to adhere to government guidelines at all time. We’re committed to keeping everyone as safe as possible, and here’s some of the ways we’re doing it:

– Only one person packages and sends orders at a time
– We use as little plastic as possible while sending orders, preferring materials like paper and card, as it’s been proven that the virus won’t survive for as long on these
– We keep all our areas safe with regular cleaning and hand-washing

We thank you for your understanding and support at this time.